Frequently Asked Question - Zubeida Diaries

How do I select my size?

A size chart is given on every product page. We request you to read it thoroughly before ordering.

How can I be assured of the quality of products ordered?

All your products are handmade with the utmost love and care. In this process, only the finest grade of fabrics are used and the products go through 5 layers of quality inspection before dispatch.

How can I take care of my garment?

Machine wash can cause the delicate threads of your Chikankari outfit to open up, therefore, we recommend a hand wash/dry clean for your handcrafted outfit.

Do you customise products?

No, we do not offer any product customisations, we have standard designs and sizes.

PAYMENT, SHIPPING AND DELIVERY

How can I make payments on the website?

At Zubeida Diaries, we accept online payments and COD for orders under INR 5000. You can make online payments using credit cards, debit cards, net banking, UPI, wallets etc. through our payment gateway.

I just placed my order. When will I receive it?

Usually, orders are dispatched within 2-4 working days of the customer placing the order. This depends on the availability of the product and delays caused due to other unusual circumstances.

Which shipping partners do you use for shipping the products?

We ship all our domestic orders via renowned services such as DTDC and Shreemaruti. We do ship worldwide, and all our International orders are shipped via DHL.

I want to change my address/size/phone number for an existing pending order. Who should I contact?

If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at zubeidadiaries@gmail.com the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.

EXCHANGE AND CANCELLATIONS 

Item is eligible for a return/exchange request only once. Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:

Name: Local Luxury

Address: K-803/5, First Floor, Opposite Corporation Bank, Mahipalpur, New Delhi - 110037

Number: 7988786483

Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request. For more information, please refer to our return & exchange policy.

I want to cancel my order and get a refund. Who should I contact?

No cancellations will be accepted after 24 hours of the order being placed. For more information, please refer to our return & exchange policy.

INCASE OF ANY OTHER QUERIES, YOU CAN ALWAYS REACH OUT TO US ON

zubeidadiaries@gmail.com